What are your delivery costs?
UK Standard Delivery - FREE on orders over £20, £2.50 on orders under £20
UK Next Day Delivery - £3.99 if ordered before 5pm Monday-Friday
Saturday Delivery - £4.99 if ordered before 5pm Friday
Sunday Delivery - £4.99 if ordered before 1pm Saturday
I've received an email asking to confirm personal details. Why?
We have automatic security filters in place which scan each order to protect both you and us. If a flag is raised against your order we'll need you to contact us to confirm a few details before we dispatch it. This can be down to something as simple as an unverified PayPal address or different shipping and billing addresses. If you receive an email like this please contact Customer Service to confirm a few details - it should only take a few seconds and we can dispatch your order straight away.
Can I change my delivery address?
We try to process all orders immediately for your convenience and to facilitate a speedy delivery time. As such, it becomes very hard to change the order once it has been accepted into the warehouse. Nevertheless, you can still cancel your order prior to dispatch from our warehouse.
How can I track my order?
When your order is despatched you will receive an email which confirms despatch and also includes your order tracking information. If you have not received this email then please check your spam filter and deleted email folders.
What happens if I haven't received my order?
Generally if an order passes all security checks then your order will be despatched within 24 hours of being placed, with most orders being despatched the same day. From dispatch, UK Standard Delivery orders sent by Hermes will typically take 2-5 working days to be delivered. If ordered before 5pm on a weekday, DPD is a guaranteed UK Next Working Day delivery service (excluding Bank Holidays). Orders for Saturday delivery must be placed on the Friday prior up to 5pm. Orders for Sunday delivery must be placed on the Friday prior up to 5pm. If you believe an item is lost in transit, we cannot resend it or offer a refund until 15 working days after the date of dispatch. This is because couriers will not investigate lost parcels until this point. Your query will then be investigated by the courier and you will need to fill out a form. No re-delivery or refund will be offered until after the courier investigation is complete.