Do you have a question? Check out our FAQ page or contact our friendly UK based Customer Care Team who will be delighted to help:
Tel: 0161 468 1703
Customer Service Opening Hours
Monday – Friday: 8:00am - 6:00pm UK time
We hope that you're pleased with any purchase you've made or service you've received from Indulge Beauty, however if there's something you're not happy with, we'd like the opportunity to put matters right.
Complaint Handling and Dispute Resolution Process
Contact Us (1st stage)
Email Us: firstname.lastname@example.org
By Post:Customer Service Department
Unit 6 Premier Park
Trafford Park Road
Please email your complaint through with your name, address, contact number, order number and details of the complaint, or post your complaint to us with your name, address, contact details, order number and details of the complaint.
We will aim to produce a full response to any issue within 3 working days, depending on the level of investigation required.
We aim to resolve most complaints by this stage. If you’re unhappy with the outcome of your complaint you may wish have this reviewed further.
Escalating The Complaint (2nd stage)
In the unlikely event that our advisors have been unable to resolve your problem, our Customer Service Team Leaders will step in.
Simply respond to the 1st stage communication from us asking for your complaint to be escalated and this will be passed on immediately. Any escalations will be responded to within 24 hours
Final Escalation (3rd stage)
If after the 1st escalation you feel we still haven't resolved your complaint satisfactorily, please request for a 3rd stage Manager escalation.
Your complaint will be reviewed by the Customer Service Manager.
A full and final response will be issued within 24 hrs.